Samsung Kies3 questions & answers

Connect mobile device and PC to exchange data
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Question by Guest #42487624
199 views
July 16, 2016

Have installed Samsung Kies on computer, how do I update software on my Samsung Galaxy S4? Keep it simple, please.

R
Answer by Robert Polubinski

There are two ways to update the firmware of your phone:

  1. Through OTA (Over the Air): Make sure the phone is charged up to 85 % and then go to Settings > About Device> Software Update> Check for Updates. If you've never visited this section, the phone will show a confirmation message saying that it has been registered on the network. If the Software Update finds something, press Install and for the process to finish.

  2. Through SmartSwitch (replacement to KIES). SmartSwitch is a simple tool designed to create backups and migrate data, but with update feature installed as well. Download the tool and then connect the phone. If there is an update, you will notified via visual confirmation. Follow the on-screen instructions and that's it.

H
Question by Help
203 views
October 29, 2015

Can I install the stock firmware of my gear S with Kies3?

Stephen Prastman
Answer by Stephen Prastman

No, Kies can't be used to install the stock firmware of the Gear S device. You will ned advanced programs for this job. There is one that's being used to flash stock to almost all Samsung devices. It's a called Odin and has the capability of writing stock firmwares on Samsung phones and devices.


You can find more about the program and flashing procedure using the XDA Forums where this subject is discussed: http://forum.xda-developers.com/gear-s/development/definitive-guide-to-rooting-gear-s-t2973455

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Question by Guest
322 views
January 19, 2014

I use Kies3 to sync my device and Office Outlook (Contacts, Calendar, tasks and notes). I only receive a message saying that no default mail client has been defined, however Outlook has been defined as the default client. I want to know why this is happening? Is there a solution?

J
Answer by Julia Bocchetta

This is a problem with the Kies application itself and the firmware version installed in your phone. First open Kies and make sure to check for latest updates using the Help menu then connect the phone to the PC and update the firmware as necessary. When the process is over, restart the PC and the phone and the sync features should be operational.

Silvio Fabrykant
Question by Silvio Fabrykant
320 views
November 1, 2013

Kies 3 doesn't sync with Outlook at all. Can you help?

P
Answer by Pete Clapp

In order to fix the issue, try updating the utility to the latest version. Alternatively, in order to sync your device with MS Outlook, you can try Samsung PC Studio. It is an application similar with Kies and it is compatible with all major Samsung devices. Also, you can use Android-Sync, AkrutoSync, Sync2 or The Missing Sync. All of them are easy to use, compatible with Android devices and MS Outlook.

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